Effective Date: 1 January 2026
Email: info@klicktake.com
This Policy aims to resolve order issues fairly and quickly, taking into account the nature of perishable goods (e.g., food) and operational verification needs, to the extent permitted by applicable law.
Applies to customer orders on Klicktake, including missing/incorrect items, visible damage/spillage, non-delivery, incorrect charges, and verifiable quality issues.
Full refund: refunding the full paid amount (certain fees may be excluded where permitted).
Partial refund: refunding only the affected portion/items.
Wallet credit/voucher: in-app credit or voucher (if available).
Replacement: re-sending an item where operationally feasible.
Missing item / wrong quantity → typically partial refund or compensation
Wrong item → partial or full depending on impact
Visible damage/spillage/spoilage at delivery → partial/full after verification (photos may be required immediately)
Non-delivery (marked delivered but not received, or confirmed non-delivery) → typically full refund after verification
Incorrect charges (duplicate charge, wrong fee, promo misapplied) → refund of the difference
Verifiable quality issue → assessed case-by-case
Change of mind after preparation/receipt, customer-caused delivery failure (wrong address/unreachable), purely subjective taste complaints without objective defect, minor variations inherent to the product, late reports outside the timeframe.
Within 1 hour for damage/spillage/quality issues (recommended for fast verification)
Within 24 hours for other issues (missing items/charges)
Order number, clear photos (items/packaging/receipt if any), short description, delivery time, and contact details if relevant. Lack of evidence may affect the outcome.
In-app: Orders > Order > Help/Report Issue
Or email: info@klicktake.com subject Refund Request – Order #[Order Number]
We may review delivery logs (time/location/contact attempts), partner/driver feedback, customer history (anti-abuse), and submitted evidence. Outcomes: full/partial refund, wallet credit/voucher, replacement, or rejection.
Item value is typically refundable when verified. Delivery fees may be refunded for confirmed non-delivery or platform/driver fault; may not be refunded for customer-caused failure. Service/processing fees may be non-refundable depending on case and law. Tips (if any) are refundable only in limited cases.
Refunds reflect the amount actually paid after discounts. Vouchers may be reinstated in certain full-cancellation cases, subject to voucher terms.
Refunds go back to the original payment method where possible; otherwise as in-app credit, depending on operational availability. Timing depends on the payment provider/bank.
Repeated unsubstantiated claims or manipulation indicators may trigger additional verification, refund restrictions, or account actions per the Terms and applicable law.
Contact: info@klicktake.com
